Keeping you safe when you are with us
We would like to thank you for your patience during these uncertain times. It has always been a priority to keep our staff and customers safe, and our responsibility is even more critical at this time. As a result, in order to protect both our staff and our customers and respect Government guidelines, we have introduced the following safety measures: -
We have rearranged our dealership to ensure both customers and colleagues can always maintain the two-metre social distancing requirements. Please respect any floor markings you see outlining this.
Hygiene and facility cleanliness
We have added additional cleaning procedures throughout our dealership to ensure all common touch points within the building and your car will be disinfected. We are also still operating a 'no handshake' policy.
Our staff have been fully equipped with the required PPE to keep them safe whilst carrying out any work on your vehicle. This includes the use of protective car seats, screens and gloves.
If you prefer not visit our showroom for appointments, our team are available in the following virtual ways: over the phone, video call and via our online enquiry forms.
Your service appointment
Our customer service representatives will call you before your appointment to talk you through your service, this is to reduce the amount of time spent on arrival. We ask that you please arrive to your allocated appointment promptly to avoid unnecessary overcrowding on site.
If you would prefer us to meet you outside at your car on arrival, please let us know in advance so we are prepared to meet you on time.
If entering the building, please use the hand sanitiser gel provided as soon as you enter and follow the customer flow floor stickers to help maintain a two metre gap between you and other customers at all times.
For mutual safety, you will always be greeted from a safe distance, without shaking hands.
After your drop off, we ask that you do not remain in the building so we can control the amounts of customers on site at one time.
DURING THE SERVICE
After we have received your vehicle, our team will disinfect all touch points with antibacterial products and fit your car with protective seat covers before we carry out any work.
Our team will be using disposable gloves which they will change for each vehicle they work on, plus washing their hands in between, for extra precaution.
After working on your vehicle, we will remove the protective seat covers and disinfect your key and common contact areas again. As part of our service we will also give you a walk through on the work completed. If there are any work or invoice queries, all contact will be done over the phone.
COLLECTING YOUR VEHICLE
When it is time to collect and pay for your vehicle, we have the option for contactless payments and bank transfer. If you need to use the card machine, please be rest assured the card machine will be cleaned after every transaction.
Your sales appointment
Our sales representative will contact you to complete all paperwork over the phone and via email. Only one person will be allowed in the handover area at any one time.
As a result, we ask that you please arrive to your allocated appointment promptly, to avoid unnecessary overcrowding on site.
When entering the building, please use the hand sanitiser gel provided as soon as you enter and follow the customer flow floor stickers to help maintain a two metre gap between you and other customers at all times.
A member of staff will greet you and lead you to the handover area where a member of our sales team will complete the handover.
If you arranged a part exchange, the vehicle will be re-appraised whilst you wait in the handover area.
If there is any paperwork that needs to be completed, you will be directed to a safely sanitised space where the documents will be highlighted for you signature.
YOUR NEW VEHICLE
Rest assured, your sales representative will ensure social distancing measures are carried our throughout, ensuring your collection is as quick and as safe as possible. Your new vehicle will be fully valeted and sanitised ahead of your arrival and your new sanitised car keys will be placed in a sealed envelope ready for you to drive away in your new car.
Post-handover, we will be contacting you via your chosen communication to answer any more questions you may have about your vehicle. Communication can include video calls if required.